LEGAL
Privacy Policy
Last Updated: 15 May 2025 | Effective: 15 May 2025
1. Introduction
Pendulo ("we", "our", "us") is a watch repair and restoration atelier based at 176 Phra Sumen Road, Phra Nakhon, Bangkok 10200, Thailand. We are committed to handling any personal information you share with us respectfully and in accordance with applicable privacy law, including Thailand's Personal Data Protection Act B.E. 2562 (PDPA).
This policy explains what personal data we collect, how we use it, and your rights in relation to it. If you have any questions, you may contact us at [email protected].
2. Data We Collect
Information you provide directly
- Name and contact details (email address, phone number) submitted through our contact form
- Any description of the watch or service enquiry you include in a message
- Correspondence by email or phone related to a service
Information collected automatically
- Cookies and similar tracking technologies (see our Cookie Policy for details)
- Analytics data such as pages visited and approximate geographic location, via Google Analytics if enabled
- Browser type and device information for technical compatibility purposes
3. Legal Basis for Processing
We process personal data on the following legal bases:
- Consent: Where you have submitted a form or accepted cookies
- Legitimate interest: To respond to enquiries and maintain workshop intake records
- Contractual necessity: To carry out the service you have requested
4. How We Use Your Data
- To respond to enquiries about our services
- To communicate about a watch currently with us for service
- To maintain intake records and condition documentation related to your piece
- To improve our website using aggregated, anonymised analytics
- To comply with legal obligations
We do not use your personal data for unsolicited marketing. We do not sell or share personal data with third parties for advertising purposes.
5. Data Retention
Contact form submissions and service correspondence are retained for up to 3 years from the date of the last interaction. Workshop intake records associated with a specific service are retained for 5 years for business record purposes. You may request deletion at any time subject to legal retention obligations.
6. Data Protection Measures
- All data transmitted through our website is protected by TLS encryption (HTTPS)
- Physical workshop records are stored in locked files accessible only to Pendulo staff
- Digital records are stored on password-protected systems with restricted access
- We review data security practices periodically
7. Cookies
We use cookies to keep our website functional and to understand how it is used. For full details of what cookies we use and how to manage your preferences, please see our Cookie Policy.
8. Third-Party Services
We may use the following third-party services, each of which has its own privacy policy:
- Google Analytics — website usage statistics (data is anonymised)
- Google Maps — embedded map on our homepage (no personal data transferred)
- Font providers — for web font delivery (no personal data stored)
9. Your Rights Under PDPA
As a data subject under Thailand's Personal Data Protection Act, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your data where no legal retention obligation applies
- Object to processing based on legitimate interest
- Withdraw consent at any time where consent is the basis for processing
- Lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) of Thailand
To exercise any of these rights, contact us at [email protected].
10. Children's Privacy
Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that data from a minor has been submitted, we will delete it promptly.
11. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend reviewing their own policies before submitting personal information.
12. Changes to This Policy
We may update this policy from time to time. When we do, we will revise the "Last Updated" date at the top. Continued use of our website following a change constitutes acceptance of the revised policy.
13. Contact
If you have questions or concerns about this policy, please contact:
- Email: [email protected]
- Address: 176 Phra Sumen Road, Phra Nakhon, Bangkok 10200, Thailand
- Phone: +66 2 629 5318