What people say about their watches' return

I brought in my father's Seiko 5 that had been sitting in a drawer for nearly fifteen years. Pendulo assessed it within a few days and sent me a written note describing exactly what they found before asking me to proceed. The movement now runs within two seconds a day. That said, the thing that stayed with me was how carefully they described the dial condition — they asked whether I wanted a minor repair addressed or left as it was. I chose to leave it. They understood completely.

The Case Renewal service on my Longines took about two weeks, which was a little longer than I expected — though they did contact me in advance to say they were waiting on a gasket. The finished result was worth the wait. The case looks tidied without looking artificial, which was exactly what I had asked for. Communication throughout was clear and they answered my questions without making me feel I was bothering them.

I sent my grandfather's Omega Seamaster for the Heirloom Restoration. It had not run since the early 1990s and the crown was seized. The evaluation alone took a week, which at first I found slow — but when the written report arrived, I understood why. They had documented every finding and given me three options with different scopes and costs. The photos they sent at each stage of the work were a detail I did not expect and will keep.

A Balance & Timing service for my Tudor. Quick, thorough, and the results are evident — the watch had been gaining about four minutes a day and now runs within a second. What I appreciated was the written note they gave at return. It described the amplitude before and after regulation, which I had never seen from a repair service before. I will be returning when the case needs attention.

I had a slightly mixed experience — the watch took a little longer than the initial estimate, though I was contacted about this rather than left to wonder. The work itself was done well: the crystal is perfect, the case looks correct, and the resistance check gave me confidence to wear it again near water. Not a complaint about the work, just something to be aware of if timing is a factor.

My mother's IWC had been part of our family since the 1960s and had not worked properly in over a decade. Pendulo handled it with a seriousness that matched the significance we attach to it. Every stage was photographed and explained. When they found the mainspring needed replacing, they sourced a period-appropriate component and discussed it with me before ordering. The watch now keeps time and the photos of its disassembly are something I plan to keep with it permanently.